Sophia Warson
16/06/2023
Im sorry, I think we need to find a new favourite.
We initially discovered this place because we were searching for hot wings and this was the closest place that had them (as per photos). It then became a favourite with the buttermilk chicken burger, which was huge. The crisp fries, which also had a massive portion. But now, I don't think we will be making a return.
First thing I noticed tonight was the table we sat at hadn't been cleaned.
Second, and no disrespect to our waiter, we are sure he tried his best but he needs a lot more training to be comfortable. He seemed unsure where to place the water jug and glasses and generally unsure on how to service the table. He needed to write down out order, which is fine, but was unable to write fast enough or pick up on the short hand so that the cook may understand what was being ordered- not a massive issue, just needs more training and practice. But he also forgot a part of my burger and brought it out in a bowl on the side for me to assemble myself with no cutlery, or napkins provided to wipe my hands after touching greasy bacon.
Third, we were one of only two tables that had ordered food and it was still very slow, we used to love the fast service and how quickly our food came out. But when our food came out, some of it was cold, some hot, especially the bacon that I had to add to my burger myself.
I was disappointed that the bun wasn't at least toasted as it felt like a lot more bread than burger, and having a crispy interior makes buns less gluggy. The other issue we had was our food was considerably smaller portion sizes compared to last time even buying the same meal. I pulled up a photo to compare and it didn't look like it came from the same place.
Combined with being a little tasteless, I think we'll give this place a miss next date night.