Summer Bassett
01/08/2022
If I could rate this place a zero I would.
Worse place to go ten pin bowling. DO NOT GO THERE!!!
Bad service, dirty place, and staff members don't communicate properly!
I made a specific booking for bowl till you drop on a Sunday for 16-20 people which cost $20pp (this is unlimited games till closing or till your done). My sister had called on my behalf to change our booking to later cause we couldn't make the original time we booked for.
We get there and the place is average, a little dirty, looked run down, and they didn't have enough shoes.
Apart of our group finished their second game they waited to play another but nothing showed up on their screen and their lane had turned off. When my group was at the end of our second game the staff members were turning off the lanes, game machines, and started to vacuum the floors. When the game finished I went to the counter and asked why they were closing because on the website it said they closed at 12am and we had booked unlimited games where we keep playing till we are finished or until they closed.
The staff member said that it wasn't a busy night and they were closing early. I had an argument with the staff because when I called that morning to make a booking I told them we wanted unlimited games / bowl till you drop for our group!, when my sister called to change the time the staff member changed the entire booking instead of the time (and this is because she asked how many games we were playing, my sister answered with two because the staff member advised we would not have enough time to play more games, despite the special they had going on till they close)
They overcharged us and wouldn't give a refund because they said the fault was on our end. The fact they didn't even promote their special they have on Sunday nights and Tuesday nights and charged us for two games left us very disappointed with their service and their communication between each other. Their staff need to communicate better, if a booking is for something specific it needs to be noted properly so if someone calls back later to make changes they know exactly what the booking is for and don't change the entire booking
I hope this review helps because me and my family will never be going back here ever again!!