Called in for Lunch on our way home from The Greta Valley. Sat in the garden area which was lovely and was advised food would be around a 30 minute wait which was fine.
After 50 minutes and food coming out for other families who had arrived after us I asked the waitress and she said she would go and check. Another 30 minutes passed and more meals coming out I went to the bar with my daughter and was told they didn't want to ask in the kitchen what had happened to our order as they were so stressed and didn't want to get shouted at!
They offered us some drinks which was a nice gesture and said if our food hadn't come out in 10 minutes we could have a refund. Another 20 minutes and it still hadn't arrived so I went back inside with my table number and one of the waitresses/cooks came up to me. I explained we had been waiting nearly 2 hours and she replied that they had a function later and one of the fryers had broken... which I couldnt understand as everyone elses fish and chips etc were coming out? I asked for a refund which she handed me without any eye contact or apology.
We all left quite upset, hungry and frustrated with how we had been treated. I honestly think that our meal would never had come even if we waited another hour!