Luke Tetlow
19/03/2023
Went here with family, table for 6. Was a lovely atmosphere untill we mentioned that the 6 tender strips only came out with 5. The reason for mentioning this was due to our party of 6 to have one each. When we received the amended tray the cheff on duty had just cut two strips in half and sent them back out. I approached the manager who said it is because the chicken was large and so you get less. I would have accepted this information if it had been given during the order, but being that we had sent it back and received cut tenders in return were frustrated with the attempt to lie to us.
After a while our mains came out, they were nice in flavor and good portion. But mid way through the meal the manager on duty brought out 3 half tenders double fried and a side of mayo (a substitute for not having aioli) set it down and smugly stated here are your chicken tenders.
We decided shortly after he left that we were unsatisfied with the service, treatment, and state of the dining that we wanted to return the entree and head off.
After a discussion with the manager again we were refunded for the entree, but the conduct he had and the confrontational approach he took for what equates to a chicken nugget was outrageously disproportionate. A final statement from him for us to cook our own meal instead of supporting a local business was quite unwarranted.
Overall the majority of the staff were kind and hard working. But the manager and a couple of the staff were unacceptably rude and confrontational.
Lastly the manager tried to intimidate us in to leaving sooner which we decided to instead enjoy our drinks before leaving.
TLDR: good food, bad management, confrontational, aggressive, and disrespectful servers, and manager. Poor hospitality skills, zero communication skills.
Take your money to another local, don't put yourself through the stress of these disagreeable people poorly attempting to be hospitality workers.