Josh
02/01/2023
We dined today at The Kentish and it was the worst restaurant experience we have had in a very long time. Ordered at 2:20pm, food did not arrive until over an hour later. When we mentioned to the waitress that what we had been served was not what we had ordered she was extremely rude and stated that we could "either wait 30 minutes for the kitchen to make the right meal or eat what we were given". After this, she informed us that the kitchen had no more eggs and that any meals that were still to be served would have no eggs before walking off without providing an alternative or solution to any of these meals. We were still waiting on an eggs Benedict - hmmm....? So were we only going to receive a meal with bread and hollandaise??). Of the meals that did arrive, the bread in the steak sandwich was so stale it couldn't even be cut with a knife and the steak itself was fatty while the portion sizes of fries around the table varied greatly. The buns in the burgers were also stale and our final meal of fish and chips was missed and arrived 20 minutes after the rest of the meals. When we asked the same waitress about where the meal was, we were met with more rudeness in the rather creative reply of "in the kitchen". The plates also arrived dirty. After speaking to the manager, we were offered 10% off the final price (bearing in mind there was a 15% surcharge for the public holiday so we were effectively still paying full price) and a free round of drinks, while I appreciate how the manager was kind and did her best to rectify the situation, this barely covered the appalling service and food. 1/10 stars - one point only for the building itself being historical and quite a lovely location.