Vic Day
02/06/2023
I give four stars because I have eaten there many times before and enjoyed the experience, but today I was let down, the first thing we were told was that two large groups were coming in and that if we didn't order quickly before they came in we would have to wait a further 25 to 30 minutes, we went straight to the main course as we felt if we had a starter we would be hanging around for the mains, at no time were we asked if we wanted a drink, so after being ignored for 10 minutes or so I stopped a woman who I assumed was the head waitress, she said she would get to us shortly, within 5 minutes the waitress who originally served us came to take our drinks order, they arrived fairly promptly however my wife's drink had an insect floating on top, on complaint this was replaced, 10 minutes or so later our food arrived, my wife had battered fish and l had ordered a ribeye steak medium rare, with garlic butter, it actually came with a mushroom sauce, after waiting to catch the eye of a waitress it was returned to the kitchen. The waitress told me I was to be given 10 percent off the cost of the steak meal, and perhaps 10 minutes later another meal was put before me, this time a steak with garlic butter, but when I cut into the steak it was cooked well done, in my mind a well done steak is overcooked and tasteless, when I complained to the waitress she said she would have to talk to the manager, she came back and told me I would be given an extra price cut of 50 percent, by now my wife had finished her meal and mine was going cold and I was exasperated by the whole experience, I ate the meal as I felt I was going nowhere. My observations as a Chef of approximately 60 years was, the restaurant was understaffed, the kitchen couldn't cope with two large tables at once, the waitresses were stressed, and this as any caterer knows causes mistakes to be made. I will go back one more time to see if things have improved, if it will be the last time.