Jonathan King
14/02/2018
Want to wait an hour and a half for your food? Want to have the worse customer service possible? Look no further than The Roundabout Bar & Brasserie. Never have I had such a terrible experience eating out. McDonalds has better customer service than this place. Booked for 8:30PM for myself and my partner using a Grabone voucher. We waited till 10PM for our food, and it's not like they were packed they were quiet most of the time. The wait wasn't worth it as the portion of chips and chicken from their Chicken Parmigiana wouldn't feed a 5-year-old. I wouldn't pay $12 for it let alone the $21.50 price tag is has, the chicken was dry and rubbery. Not once were we asked if we were ok, our existence was barely acknowledged other than a few glances, I had to ask twice for any confirmation of a meal heading our way. Now I know we used a Grabone voucher but that is no excuse to treat new potential future customers like a burden that would negatively affect any future visits. I'll be calling Gordon Ramsay in the morning to shoot an episode of Kitchen Nightmares.