Pokies near Me

I been a gold member here for a year and I've never had an appalling & horrific experience until now. I came into Masse with my partner and her sister for a relaxing game of pool.
Firstly, when we arrived I had not realised my membership had expired (no email notifications that I had checked) so I was at the front door using my Masse app on my phone to unlock the doors and sign in. I tried multiple times. Then one of the staff members (receptionist) said out loud in an inappropriate tone to wait for the doors to click open. I tried a few times and she became frustrated with me and repeated the instructions in an angry tone: "wait for the sound (click of the door)". I showed the staff member that I had the Masse app on my phone and had the QR code. She then came over and checked my phone to which then she investigated and found out that my membership had expired. I thought this should have been an easy fix, but she didn't explicitly say what I could do to renew it and then proceed to shout at us loudly "your membership has expired" multiple times to which we replied "yes, how do we go about renewing it". They finally let us in they renew my membership and were aggressive and hostile throughout the whole interaction including the signing of my partner and sisters name in the registrar names which we incorrectly wrote out three times largely to their vague instructions and gestures. We asked her if there is any further details required to which she responded "I don't need the attitude". We were about to leave but decided to play a game as we had already paid. Disgusting hostile and patronising behaviour from the two women who were working tonight who stared at us until we left making for a truly uncomfortable experience.

Aggressive and hostile behaviour from the two girls working tonight. Uncalled for and absolutely shocking.

Some of the front desk staff had very serious racial discrimination behaviors. The language is very rude and bullying. Customers are ordered to talk to them as if they were slaves, while they themselves behave disgustingly like animals. Customers are not treated as human beings and are completely and openly discriminated against and insulted. Some local KIWI customers have been insulted by their commanding tone, and they don't give a damn about Asians. It is as if they are prisoners released from prison just now. I wonder what background power behind them can make them act in such a way, and I wonder if the board of directors are also turning a blind eye to it.

The staff are rude (apparently) , the owner is oversize and overbearing (so I'm told). The website steals your money and send no goods (I've experienced first hand, still out of pocket). Spend your money elsewhere.

First it was annoying that we had to become members before we could play. But after signing up it's super easy to go in and out. It's clean, tidy and overall a nice place to go to if you want to play pool :)

Good venue for something different to do. Well set up. Would love to play on the large size pool table at the back. Looks like fun

I live in Auckland. I was in Hamilton for a couple of days. This place was really good especially their milkshakes. Took me back when I was a kid lime is the best 😂. Staff were great. Way better than there casino!! Seriously that place is not what you call a casino. If you're wondering I had played $20 before I Left. If I do not like the feel of a venue I will leave. Next time I'm in Hamilton I'll be going back. good vibes all round.

Went there for the first time, with the intention of taking pool seriously as have played in local comps all over the place at bars ect, asked to join gold but declined due to wearing a singlet as 27 degrees outside, I thought this was rather primitive old school ideas, so back to the masses at the locals for good then I suppose.

I love going to pool halls when I am out of town, and Masse' Hamilton was the place recommended to me. It was clean and the staff were very nice. However, only 7 ft coin tables were available to non-league players. They were not nearly as nice as the 8 ft predator tables, unfortunately.

I am sharing this review for the online shop rather than the Pool hall. Claire was extremely helpful trying to find the right products for me and organising an urgent shipment. Great customer service, she went above and beyond, thank you Claire! Highly recommend this shop

Wow, is all I can say and not in a good way.. There were 5 of us who came in around 11.30 at night. There was no way we were going to get in from the moment we walked in. See my brother had been in here like two weeks prior with my younger brother and was treated really well by a maori lady who was running the place by herself that night and they received the best customer service from her, she also looked like she had been rushed of her feet but still she managed to give the best customer service. Two weeks later my brother returns with an extra 3 of us and right from the word go, another lady with blonde hair was just not going to give us a chance at entering. It seemed like it was a problem for her to sign us all up. Like she didn't want to waste her time with us. Only to be turned away because one of my brother's wasn't 18 and she said that because they sell liquor on site they can't accept him. I thought this was family friendly place?? It clearly states it on your website. We actually came from ten pin bowling sky city and they sell alcohol on site with minors present. That just blew my mind. Anyways after reading the comments here... I'm quite glad we didn't waste money for memberships at this place. And have notice that rude customer service seems to be a thing here. Sucks that there isn't another billiard place in Hamilton like there use to be.

Had an encounter with so called acting manager someone known as trista or something like that. Not sure but she exceeded the level of racism and she was so rudeeee .🤬🤬🤬
Been there for more than a couple years never seen a lady like that
So rude

My sister came home after being denied entry to 8ball due to one of "their policy's" being if you have face tattoos you won't be able to enter. Might I just add she has ONE tiny face tattoo which has NOTHING todo with gangs of any sort. I found this appalling. So unfortunately if you have face tattoos you will be judged because of what's in your skin and denied entry. Disgusting policy.

Nice place, good tables, reasonable prices for pool.

Place is good. but, the young staff (Skinny girl) is very rude and likes to argue with customers. Management really needs to deal with that.

Came to play pool with some friends and got poor customer service straight away at the front desk, she asked about our membership and when we replied that we had none she said "oh my god" and rolled her eyes, my friends went to get a drink and the girl who seems to be new looked annoyed. After our game during the payment they started giving my friends who was doing bank transfers rude comments telling them to hurry up and just kept being passive aggresive about it aswell as making comments between each other thinking we wouldn't hear. Place is cool but staff was rude and customer service needs improvement if you want people to come back. One of the staff seemed to be a senior staff who had glasses, but even if your a senior staff behaviour like this shouldn't be normalized, and the other staff seemed to be a young girl who looked new.

Yvonne is an amazing help. Very helpfull.