Jarrod Skiffington
05/09/2020
Booked in from a Groupon voucher. Easy to book with them. Ordered our meal, we got the tower burger and pork ribs. The waitress said the ribs is a popular pick so we were excited. When we got our meals and they looked delicious EXCEPT the meat in the burger was bland and it didn't look as great as the picture. The pork ribs fell lovely off the bones but barely had enough sauce. I found a long piece of hair that when I pulled it out of the pork, it had some meat stuck to it. I should of told the waitress straight away about the hair but I didn't. When we went to pay the difference from the voucher she asked about how the meal was and we explained to her what I have just typed up but all she said was sorry and that she would tell the cook. I ask if she would discount at all and she said no because of the voucher. I couldn't see why she could not just exclude the price difference that we had to pay for their problems as we were only their 3rd eating customer at the time. She offered something from glass container of food that is just sitting there but we kindly declined, paid and left. We will never be returning, our friends do not sound keen on going there after hearing from us.